Client Service Professional
About The Position
Optimum HR provides small and midsize companies with comprehensive human resources services and support. We pride ourselves on delivering responsive, high-touch service to our clients through collaboration, communication, and problem-solving. The Client Service Professional serves as a trusted resource for assigned clients by providing responsive support, proactive communication, and day-to-day guidance related to HR and HCM services. This position acts as a primary point of contact for clients and their employees, helping ensure an exceptional client experience while partnering with internal teams to resolve questions and concerns.
Requirements
- Bachelor's degree and/or equivalent combination of education and relevant experience
- Minimum of 3 years of experience in client service, customer support, or a cross-functional business environment
- Exceptional customer service and relationship-building skills
- Strong organizational and time management skills with high attention to detail
- Excellent written and verbal communication skills
- Strong problem-solving abilities with sound judgment and initiative
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
- Ability to work independently while managing priorities in a remote environment
- Positive attitude with a collaborative, team-oriented mindset
- Proficiency with Microsoft Office Suite and CRM systems
- Commitment to professionalism, accountability, and client satisfaction
Nice To Haves
- Basic HR knowledge or familiarity with HCM systems preferred
- Experience with HCM platforms is a plus, but not required
Responsibilities
- Serve as a trusted point of contact for daily client and employee interactions
- Build and maintain strong client relationships through proactive communication and support
- Respond to client questions related to onboarding, offboarding, HR processes, and HCM navigation
- Assist employers and employees with general HCM system support and troubleshooting
- Escalate more complex HR, payroll, benefits, or compliance-related issues to the appropriate internal teams
- Partner collaboratively with HR, payroll, and benefits teams to resolve client concerns in a timely manner
- Research and troubleshoot client and employee inquiries
- Support employee data management and related administrative processes
- Identify opportunities to enhance the client experience and recommend additional services or solutions when appropriate
- Maintain accurate client documentation and reporting
- Assist with special projects and additional responsibilities as assigned
Benefits
- Competitive pay
- Excellent benefits
- Opportunities for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
