Client Service Professional

Optimum HR•Santa Ana, CA

2d•Remote

About The Position

Optimum HR is seeking a full-time Client Service Professional to join their team. This role is ideal for someone who enjoys helping others, building relationships, and developing a career in HR, client services, payroll, or account management. Optimum HR provides small and midsize companies with comprehensive human resources services and support. They pride themselves on delivering responsive, high-touch service to their clients through collaboration, communication, and problem-solving. The Client Service Professional serves as a trusted resource for assigned clients by providing responsive support, proactive communication, and day-to-day guidance related to HR and HCM services. This position acts as a primary point of contact for clients and their employees, helping ensure an exceptional client experience while partnering with internal teams to resolve questions and concerns.

Requirements

Bachelor's degree and/or equivalent combination of education and relevant experience
Minimum of 3 years of experience in client service, customer support, or a cross-functional business environment
Exceptional customer service and relationship-building skills
Strong organizational and time management skills with high attention to detail
Excellent written and verbal communication skills
Strong problem-solving abilities with sound judgment and initiative
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
Ability to work independently while managing priorities in a remote environment
Positive attitude with a collaborative, team-oriented mindset
Proficiency with Microsoft Office Suite and CRM systems
Commitment to professionalism, accountability, and client satisfaction

Nice To Haves

Basic HR knowledge or familiarity with HCM systems preferred
Experience with HCM platforms is a plus, but not required

Responsibilities

Serve as a trusted point of contact for daily client and employee interactions
Build and maintain strong client relationships through proactive communication and support
Respond to client questions related to onboarding, offboarding, HR processes, and HCM navigation
Assist employers and employees with general HCM system support and troubleshooting
Escalate more complex HR, payroll, benefits, or compliance-related issues to the appropriate internal teams
Partner collaboratively with HR, payroll, and benefits teams to resolve client concerns in a timely manner
Research and troubleshoot client and employee inquiries
Support employee data management and related administrative processes
Identify opportunities to enhance the client experience and recommend additional services or solutions when appropriate
Maintain accurate client documentation and reporting
Assist with special projects and additional responsibilities as assigned