Client Service Professional, Personal Debt Solutions

BDO•Mississauga, ON

5d•CA$32,000 - CA$56,000•Hybrid

About The Position

Our Mississauga office is looking for a Client Service Professional to join the Office Administration team. This is a replacement role, and the successful candidate will own the following responsibilities: Attending to customer inquiries; whether by phone or walk-in, in a timely and professional manner Receiving and routing calls, providing directory assistance, and directing inquiries to proper departments or individuals Providing administrative support to the local partner and staff within the office and coordinating and scheduling meetings with clients and for office functions Handling various administrative tasks, including but not limited to submission of invoices for payment, letters, calendar management, meeting coordination, various office duties, etc Receiving and processing payments Maintaining the front desk and reception area in an organized and professional manner Sort and deliver incoming mail, cheques, and courier packages, post outgoing mail Assisting in setting up of meeting rooms for training and various events Maintain the appearance and cleanliness of the kitchen and meeting rooms Ensure reception is open/closed appropriately, ensure security requirements are set each night and holidays Providing administrative support where needed to the team including, but not limited to, document preparation, electronic filing of documents internally and externally, and maintaining a shared email inbox with another reception team. Various other duties as required

Requirements

Experience in a professional reception role and general administrative duties is advantageous
A Business Diploma, Office Administration course or similar is highly regarded
Ability to stay organized within a busy work environment
Ability to support high level management demands with a strong attention to detail
Deadline and detail-oriented with the ability to work independently
Exceptional time management, organization and prioritization skills
Ability to work with and maintain confidentiality with sensitive information
Professional demeanor
Proficiency with Microsoft Office Suite
Excellent communication and interpersonal skills
Ability to work flexible hours and overtime as needed

Responsibilities

Attending to customer inquiries; whether by phone or walk-in, in a timely and professional manner
Receiving and routing calls, providing directory assistance, and directing inquiries to proper departments or individuals
Providing administrative support to the local partner and staff within the office and coordinating and scheduling meetings with clients and for office functions
Handling various administrative tasks, including but not limited to submission of invoices for payment, letters, calendar management, meeting coordination, various office duties, etc
Receiving and processing payments
Maintaining the front desk and reception area in an organized and professional manner
Sort and deliver incoming mail, cheques, and courier packages, post outgoing mail
Assisting in setting up of meeting rooms for training and various events
Maintain the appearance and cleanliness of the kitchen and meeting rooms
Ensure reception is open/closed appropriately, ensure security requirements are set each night and holidays
Providing administrative support where needed to the team including, but not limited to, document preparation, electronic filing of documents internally and externally, and maintaining a shared email inbox with another reception team.
Various other duties as required