Client Service & Product Support Specialist - Tax and Payroll Services

ADP • Maitland, FL

20d • Hybrid

About The Position

ADP is hiring a Client Service - Product Support Specialist in Tax. This hybrid position works from the office three days a week and from home two days a week. The specialist provides consistent, high-quality tax service to ADP clients, including assistance with tax deposits and filings. The role is also a frontline resource for resolving client challenges, answering questions, and providing support by phone, email, or chat, depending on the team or role.

The position operates in a metrics-driven environment with a structured workday. Success requires adaptability, empathy, self-motivation, organization, and the ability to manage a workload while handling back-to-back inquiries. The specialist uses ADP product and service knowledge to troubleshoot payroll and tax issues, explain solutions, and help clients understand the value of ADP products. The role may also involve managing inquiries from state and federal agencies and sharing client feedback with ADP leadership to inform best practices and training.

Requirements

• At least two years of client service and/or call center experience, or at least four years of experience in an insurance or financial institution.
• Clear written and verbal communication skills, including the ability to summarize problems and explain solutions quickly.
• Proficiency with Microsoft Office tools, including Outlook, Word, and Excel.
• Excellent analytical and time-management skills.
• Adaptability, empathy, self-motivation, and organization.
• A college degree is not required; military experience is identified as acceptable experience.

Nice To Haves

• At least three years of payroll tax experience is preferred.

Responsibilities

• Assist clients with tax deposits and filing.
• Manage inquiries from state and federal agencies, as applicable.
• Resolve client issues and answer questions by taking a broad perspective and providing solutions.
• Build client relationships through phone, email, and/or chat interactions, striving to exceed expectations.
• Use ADP product and service knowledge to address issues and questions and explain product value.
• Turn client input into recommendations for ADP leadership on best practices and solutions training.
• Troubleshoot and resolve payroll and tax issues in a timely and professional manner.
• Provide clear, ethical, and client-focused service.

Benefits

• Best-in-class benefits starting on Day 1.
• Resources and flexibility to help integrate work and life.
• Ongoing training, development, and mentorship opportunities.
• Career advancement and progression opportunities.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed