Tax Product Support Specialist

ADP • Alpharetta, GA

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About The Position

ADP TotalSource is hiring a Tax Product Support Specialist to serve as a subject matter expert for tax products, compliance programs, and operational workflows. The role supports the day-to-day operations, maintenance, and regulatory compliance of solutions used across the organization. It partners with Smart Compliance Solutions, Tax, Product Management, Operations, and Technology to manage agency events, resolve product and compliance issues, and ensure regulatory changes are implemented and communicated accurately. The position helps maintain compliance and operational continuity while keeping tax products and processes aligned with evolving federal, state, and local agency requirements.

The role receives general direction and works independently most of the time. It regularly operates under deadlines and may be subject to extreme workloads. Other relevant duties and assignments may be directed as needed.

Requirements

• 3–5 years of experience supporting tax compliance and payroll tax.
• Bachelor’s degree in business, Accounting, Finance, Human Resources, Information Systems, or a related field, or an equivalent combination of education and relevant experience.

Nice To Haves

• Experience supporting operations within a Professional Employer Organization (PEO) environment, including knowledge of multi-jurisdiction tax compliance, agency interactions, and client service operations.
• Knowledge of Tax Online Processing System (TOPS) and other TotalSource applications.

Responsibilities

• Serve as the primary subject matter expert for tax, compliance processes, and operational workflows.
• Partner with Smart Compliance Solutions to research, analyze, and resolve agency-related issues affecting clients, products, or operations.
• Evaluate federal, state, and local tax compliance changes and coordinate implementation with business and technology teams.
• Investigate product, compliance, and agency-related issues, perform root cause analysis, and drive corrective actions through resolution.
• Communicate regulatory changes, product updates, agency events, and operational impacts to internal stakeholders and affected teams in a timely manner.
• Engage with tax agencies as necessary to clarify regulatory requirements, filing procedures, account maintenance activities, and compliance guidance.
• Partner with Tax SMEs, Product Management, and Technology teams to define requirements for compliance-driven product enhancements.
• Support testing and validation to ensure compliance requirements are accurately implemented in products and operational processes.
• Develop and maintain policies, procedures, knowledge articles, and operational documentation.
• Identify opportunities to improve product performance, compliance accuracy, operational efficiency, and client experience.
• Monitor product health, identify trends, and recommend process or system improvements.
• Coordinate cross-functional efforts to keep tax products compliant, scalable, and aligned with business needs.
• Provide support across multiple tax functional spaces as business needs evolve, ensuring continuity of operations and regulatory compliance.
• Act as an escalation point for complex product, operational, and compliance-related inquiries.
• Perform other relevant duties and assignments as directed.

Benefits

• Best-in-class benefits starting on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time