Client Service & Product Support Specialist - Tax and Payroll Services
About The Position
ADP is hiring a Client Service - Product Support Specialist in Tax. This hybrid role works in the office three days a week and from home two days a week. The specialist provides consistent, high-quality tax service to ADP clients, assisting with tax deposits and filing and serving as a front-line resource for resolving client challenges. Support is provided by phone, email, or chat, depending on the team or role. The role calls for someone comfortable in a metrics-driven environment and structured workday, able to manage back-to-back inquiries and balance competing priorities. Adaptability, empathy, self-motivation, and organization are important. The specialist uses ADP product and service knowledge to resolve payroll and tax issues, explain solutions, build client understanding, and share client feedback with ADP leadership.
Requirements
- At least two years of client service and/or call center experience, or at least four years of Insurance/Financial Institution experience.
- Clear, effective verbal and written communication skills, including the ability to summarize problems and explain solutions quickly.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Excellent analytical and time management skills.
- Adaptability, empathy, self-motivation, organization, and the ability to work in a metrics-driven environment while handling back-to-back inquiries.
Nice To Haves
- At least three years of Payroll Tax experience.
- A college degree is welcome but not required.
- Military experience may be accepted as relevant experience.
Responsibilities
- Assist clients with tax deposits and filing, and potentially manage inquiries from state and federal agencies.
- Resolve client problems by assessing issues broadly and providing solutions.
- Build client relationships through phone, email, and/or chat, aiming to exceed expectations in every interaction.
- Use ADP product and service knowledge to address client issues and questions and explain the value of ADP products.
- Turn client feedback into recommendations for ADP leadership on best practices and solutions training.
- Troubleshoot and resolve payroll and tax issues in a timely and professional manner while focusing on client satisfaction.
Benefits
- Career advancement opportunities.
- Award-winning training and ongoing development and mentorship.
- Business Resource Groups and an inclusive culture.
- Best-in-class benefits starting on Day 1.
- Resources and flexibility to help integrate work and life.
- Mental health and well-being support.
- Company-paid time off for volunteering.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
