Client Service, Product Support Specialist - Tax
About The Position
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Requirements
- At least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
- Clear and easy to understand communication style over the phone and in writing.
- Ability to communicate clearly and quickly to summarize a problem and explain a solution.
- Proficient in using Microsoft Office tools, including Outlook, Word, and Excel.
- Excellent analytical, organizational accuracy and time management skills.
Nice To Haves
- At least three years of Payroll Tax experience is preferred.
- Two years of client service, banking or Financial Institution experience.
Responsibilities
- Assist clients with tax deposits and funding guidelines while enforcing to the Risk Policy.
- Use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
- Build relationships with clients and service partners using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
- Leverage ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value.
- Turn client input into recommendations for ADP leadership on best practices and solutions training.
- Assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
Benefits
- Best-in-class benefits start on Day 1
- Resources and flexibility to more easily integrate your work and your life.
- Company-paid time off for volunteering for causes you care about.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
