Broad Street Financial
About The Position
Broad Street Financial is a fast-growing, boutique financial services firm in Radnor seeking a Client Service & Operations Associate to join their expanding financial advisory team. The company emphasizes core values of Honesty & Integrity, Get Things Done, Team Player, and Getting Better Every Day. This role is crucial for ensuring smooth client relationships by managing communications, tracking projects, preparing and completing paperwork, and coordinating with recordkeepers, TPAs, and custodians to support daily operations of their retirement plan advisory practice. It's an ideal position for someone early in their financial services career who is detail-oriented, enjoys process management, and aims to grow within the retirement plan or wealth management industry.
Requirements
- Strong attention to detail, organization, and follow-through.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM systems.
- Ability to manage multiple projects and deadlines in a fast-paced, team-oriented environment.
- Interest in financial planning, retirement plans, or investment advisory work.
- Bachelor’s degree required (Finance, Economics, Business, or related field preferred).
- 1–3 years of experience in financial services, client service, or operations.
Nice To Haves
- Experience with Salesforce, Redtail, or Wealthbox a plus.
Responsibilities
- Serve as a primary administrative point of contact for clients and plan sponsors.
- Support advisors with scheduling meetings, preparing materials, and tracking follow-up items.
- Assist with client meeting preparation / debriefs and file organization.
- Maintain and update client records and interactions in our CRM system.
- Prepare client deliverables, reports, and service documents for advisor review.
- Coordinate with third-party administrators (TPAs) and recordkeepers on plan-related tasks.
- Track progress on client projects (e.g., recordkeeper transitions, plan amendments, fund changes).
- Complete tasks, help manage workflows, maintain checklists, meet client deadlines.
- Assist with preparing, reviewing, and submitting paperwork for new accounts, transfers, and plan updates.
- Maintain internal files and documentation for compliance purposes.
- Support firm-wide initiatives, including process improvements and client service enhancements.
- Assist with billing, data entry, and other operational tasks as needed.
Benefits
- 401(k) with match
- Health, Dental & Vision Insurance offered
- Long Term Disability
- Generous paid time off
- Education/License/Training Reimbursement
- Bonus potential up to 15% of salary
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
