Client Service Officer II – Family Office Services Team

Loans•Morristown, NJ

7d•Onsite

About The Position

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank and a leader in wealth, lending, and deposit solutions. We provide a broad range of sought-after products and services designed to help our clients establish, maintain, and grow their legacy through an innovative approach to private banking. The Client Service Officer II (“CSO II”) provides Wealth Advisors, Trust Officers, Portfolio Managers, and other Wealth staff along with their clients, outstanding and responsive support for all issues. Performs client onboarding and manages the day-to-day, ongoing service of client relationships. The CSO II also serves as a subject matter expert in wealth processes, systems, products, and services. The position is responsible for maintaining the highest quality service to clients, prospects, as well as internal partners, ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients.

Requirements

Bachelor’s degree in finance/business or equivalent work experience
Minimum of 5 years of experience in Client Service in wealth management, financial services or a similar industry preferred.
Proficient in Microsoft® Office.
Excellent verbal and written communication skills.
Detail oriented with strong organizational skills.
Must have exceptional critical thinking skills.
Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently.
Demonstrated integrity and ability to maintain confidentiality.

Nice To Haves

Previous experience working with Separately Managed Accounts (“SMA’s”) or Unified Managed Accounts (“UMA’s”).
Previous experience using Client Relationship Management (“CRM”) system and Portfolio Management system (“PMS”) a plus.
Previous experience with Fidelity Investments, Charles Schwab and/or BNY.
Previous experience opening and servicing trust accounts.

Responsibilities

Accurate and timely processing of new account openings, account transfers, account maintenance (i.e., address and beneficiary changes), money movement transactions (deposits & withdrawals), and IRA contributions and distributions.
Promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate.
Responsible for entire process of opening and funding new accounts, which includes preparing Know Your Client (KYC) documentation, drafting comprehensive client on-boarding documents (both internal and third-party custodian), submitting to custodians, and ensuring account(s) are opened correctly and are fully funded.
Setting up new clients/accounts in Tamarac and setting new clients up on the Tamarac Client Portal.
Maintain all client data in the CRM, ensuring accuracy and consistency.
In PMS, maintain accounts, households, reporting groups, and billing for 3rd party custodian accounts.
Completing Initial and Annual Admin Reviews, scanning, and filing of client correspondence and paperwork, answering phones, processing incoming and outgoing mail, and completing New and Closed Account forms.
Participate in projects and/or initiatives as assigned, with the intent of continual improvement in processes, client experience, efficiency, etc.