Client Service Monitor - PT

Hope The Mission•Los Angeles, CA

4d•$0 - $22•Onsite

About The Position

Hope the Mission seeks a Client Service Monitor (CSM) to work on-site in its Interim Housing programs. The CSM helps keep participants safe, supports daily operations and community standards, and contributes to a safe, structured, and respectful environment where participants are treated with dignity and fairness. The role calls for consistent attendance, sound judgment, and compassionate service to people experiencing homelessness, including people affected by instability, crisis, and trauma. The CSM reports to the Program Manager or Assistant Program Manager and works alongside site staff to help the program operate smoothly, meet contract requirements, and reflect Hope the Mission's values. Duties include facility cleaning and sanitation, participant safety monitoring, direct participant assistance, documentation, shift communications, and, at applicable sites, transportation. The schedule listed is Monday and Friday–Saturday, swing shift.

Requirements

High school diploma or GED.
Strong observation and situational awareness skills.
Trauma-informed communication and de-escalation skills.
Ability to maintain professional boundaries with participants.
Clear, objective, and professional written documentation skills.
Ability to follow policies, procedures, and chain of command.
Strong teamwork and communication skills.
Basic computer and email proficiency.
Ability to uphold the organization's mission, values, and service philosophy with integrity.
Ability to maintain collaborative relationships with community-based organizations and external service providers; strong interpersonal skills.
Professionalism, empathy, and sound decision-making in complex or emotionally challenging environments.
Ability to work flexible schedules, including nights, weekends, and holidays.
Successful completion of required background screening and pre-employment and ongoing drug and alcohol screenings.
For roles requiring driving, an acceptable motor vehicle record.
Proof of legal authorization to work in the United States.
Compliance with company policies, including safety, confidentiality, conduct, and HIPAA standards.

Nice To Haves

Previous experience in homeless services, shelter operations, or social services.
Knowledge of trauma-informed care and harm reduction principles.

Responsibilities

Assist with routine cleaning of facility areas and maintain cleanliness, safety, and operational readiness.
Clean and disinfect restrooms and shower areas after each use, maintain sanitary restroom and sink conditions, and deep-clean restrooms and common areas.
Monitor hygiene and community areas, keep resources stocked, wash and prepare towels, monitor laundry rooms and common areas, and maintain shower and restroom usage logs.
Conduct required wellness checks, monitor participant movement and site activity, and perform routine site walk-throughs and safety checks.
Support contraband control and safety procedures in accordance with agency policy.
Respond to incidents and emergencies using trauma-informed de-escalation techniques and follow incident reporting protocols.
Support responses to medical emergencies, overdoses, and evacuations until leadership or first responders arrive.
Assist participants respectfully by answering questions, responding to requests, and connecting them with appropriate staff or resources.
Assist with participant intake and orientation and explain site guidelines as directed by management.
Distribute hygiene supplies and support meal service, supply distribution, and other general operational duties.
Complete Daily Activity Reports accurately, objectively, and on time; conduct intake, exit, and case notes in HMIS where applicable.
Document participant movements, wellness concerns, or incidents as required, and promptly report safety concerns, maintenance issues, guideline violations, and unusual occurrences to site leadership.
Support shift pass-downs and communicate relevant updates between shifts.
Provide overnight, evening, weekend, or holiday coverage as scheduled.
At site-specific locations, transport participants on established routes or as directed by a supervisor; keep the vehicle clean and fueled, perform daily vehicle checks, report issues, and accurately log mileage.
Perform other duties as assigned.