Client Service Monitor - PT

Hope The Mission•Bakersfield, CA

19h•$0 - $22•Onsite

About The Position

The Client Services Monitor (CSM) works on-site to help keep participants safe, support daily operations, uphold community standards, and ensure Hope the Mission’s Interim Housing programs run smoothly. The role helps create a safe, structured, and respectful environment where participants are treated with dignity and fairness. It requires consistency, sound judgment, and compassion when serving people experiencing homelessness, including people affected by instability, crisis, and trauma. The CSM reports to the Program Manager or Assistant Program Manager and works alongside site staff to support program operations, meet contract requirements, and reflect Hope the Mission’s values. Duties include facility cleaning and sanitation, participant safety and monitoring, direct participant assistance, documentation, shift communications, and—at sites where required—participant transportation. The position may include overnight, evening, weekend, or holiday coverage as scheduled.

Requirements

High school diploma or GED.
Strong observation and situational awareness skills.
Trauma-informed communication and de-escalation techniques.
Ability to maintain professional boundaries with participants.
Clear, objective, and professional written documentation skills.
Ability to follow policies, procedures, and chain of command.
Strong teamwork, communication, and interpersonal skills.
Basic computer and email proficiency.
Ability to uphold the organization’s mission, values, and service philosophy with integrity.
Ability to cultivate and maintain collaborative relationships with community-based organizations and external service providers.
Professionalism, empathy, and sound decision-making in complex or emotionally challenging environments.
Ability to work flexible schedules, including nights, weekends, and holidays.
Successful completion of required background screening and pre-employment and ongoing drug and alcohol screenings.
For roles requiring driving, an acceptable motor vehicle record.
Proof of legal authorization to work in the United States.
Compliance with company policies, including safety, confidentiality, conduct, and HIPAA standards.
Ability to meet the stated physical demands, including lifting up to 25 pounds and driving vehicles in and around Los Angeles County.

Nice To Haves

Previous experience in homeless services, shelter operations, or social services.
Knowledge of trauma-informed care and harm reduction principles.

Responsibilities

Facilitate routine cleaning and sanitation of facility areas, including disinfecting restrooms and showers after each use and deep cleaning restrooms and common areas.
Keep hygiene and community areas clean, safe, and stocked; wash, dry, and prepare towels; monitor laundry rooms, restrooms, and common areas; and maintain usage logs.
Conduct required wellness checks, monitor participant movement and site activity, and perform site walk-throughs and safety checks.
Support contraband control and follow agency safety procedures.
Respond to incidents and emergencies using trauma-informed de-escalation and incident-reporting protocols; support medical emergencies, overdoses, and evacuations until leadership or first responders arrive.
Assist participants respectfully by answering questions, responding to requests, and connecting them with appropriate staff or resources.
Assist with participant intake and orientation and explain site guidelines as directed by management.
Distribute hygiene supplies and support meal service, supply distribution, and other operational duties.
Complete Daily Activity Reports and, where applicable, intake, exit, and case notes in HMIS; document participant movements, wellness concerns, and incidents as required.
Promptly report safety concerns, maintenance issues, guideline violations, and unusual occurrences to site leadership.
Support shift pass-downs and communicate relevant updates between shifts.
Provide overnight, evening, weekend, or holiday coverage as scheduled.
When assigned to a site requiring transportation, transport participants on established routes or as directed by a supervisor; maintain vehicle cleanliness and fuel, complete daily vehicle checks, report issues, and accurately log mileage.
Perform other duties as assigned.