Client Service Manager - wastewater (St. George, UT)

Brown and Caldwell•Logan, UT

6h•$117,000 - $159,000

About The Position

Brown and Caldwell (BC) is seeking an experienced wastewater leader to establish and grow the company’s presence in St. George and Southern Utah. The role combines wastewater treatment expertise, client development, business acumen, and an entrepreneurial mindset. The selected candidate will be located in St. George or the surrounding area; flexible work schedule arrangements may be considered for a candidate with significant local connections in the wastewater sector. As the local wastewater leader, the Client Service Manager will strengthen existing client relationships, develop new municipal clients, identify and shape opportunities, and position BC for wastewater treatment, reuse, and infrastructure projects. The role will build on the technical resources and established relationships of BC teams in Salt Lake City, Las Vegas, and across the company. The position leads a client portfolio and team, pursues business growth, and coordinates multidisciplinary resources to meet client and business objectives. The position typically requires at least 10 years of experience in environmental engineering and consulting, with progressive responsibilities including marketing and business development. A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required. The anticipated starting pay range for Location A is $117,000–$159,000, depending on skills, experience, education, and primary work location. The position is subject to pre-employment background and drug checks.

Requirements

Typically, a minimum of 10 years of experience in the environmental engineering and consulting industry, with progressive responsibilities including marketing and business development.
Bachelor’s degree in engineering, science, business, sales, or equivalent experience.
Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
Advanced professional acumen balancing project oversight with strategic client leadership.
Demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
Proficiency in go/no-go decision support and development of pursuit win strategies.
Experience serving as Sales Leader for key proposals.
Ability to identify and engage teaming partners to strengthen competitive positioning.
Advanced proficiency developing, expanding, and leveraging client relationships across multiple organizational levels.
Strong ability to research and translate client business drivers into actionable growth strategies.
Capability to identify emerging client needs and align company capabilities to capture market opportunities.
Demonstrated ability to motivate and align multidisciplinary teams to execute business plans.
Advanced facilitation, interview, and executive communication skills, written and oral.
Working proficiency in risk identification, mitigation, and performance management.
Familiarity with governance principles, decision-support models, and change leadership practices.
Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
Advanced leadership skills with the capability to inspire and guide a team.

Nice To Haves

Leadership experience in environmental engineering and consulting, ideally focused on water or wastewater.
Direct experience with municipal clients in St. George and throughout Southern Utah.
Knowledge of business and management principles involved in sales portfolio management, strategic planning, and resource allocation.
Ability to motivate others and lead teams in implementing project and client-pursuit plans.
Significant local connections in the wastewater sector may be considered for flexible work schedule arrangements.

Responsibilities

Own and execute a multi-year client growth strategy aligned with BC and client business objectives.
Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.
Secure and deliver profitable work while managing risk exposure.
Lead the performance of the full client portfolio, including projects and pursuits, to achieve revenue, margin, and backlog targets.
Maintain utilization aligned with portfolio expectations.
Provide regular performance calibration with Business Unit and Area/Market leadership.
Build and lead an engaged, high-performing Client Service Team with clear accountability.
Coordinate resources across business lines and engage subject matter experts to expand service breadth.
Mentor developing team members and model effective client leadership.
Expand relationships across client functional areas and leadership levels.
Translate client insights and market intelligence into actionable growth strategies.
Execute structured client engagement plans, with a minimum of 20% client-facing time.
Serve as Sales Leader on key pursuits, evaluate opportunities, and develop win strategies.
Maintain accurate client data and apply governance between Client Service Manager and Project Manager roles to ensure unified client messaging and delivery alignment.
Adapt to and execute additional assignments as needs evolve.