Client Service Manager

Circana•,

7d•Remote

About The Position

This position sits within Circana’s Client Service organization and serves as the primary owner of the end-to-end client service experience for the Sally Beauty account, while also providing high-touch client service support across the General Merchandise Softlines portfolio. Across both areas, the role focuses on dependable delivery, proactive issue resolution, and strong day-to-day partnerships. The primary objective is to drive successful client outcomes, support account growth, and act as a trusted advisor through disciplined execution, cross-functional collaboration, and a client-first, results-oriented mindset.

Requirements

3+ years of experience in client service, analytics, data support, or a related role, preferably in retail, Consumer Packaged Goods, General Merchandise, or insight-driven environments
Strong analytical skills with the ability to translate data into clear, actionable insights
Proficiency with Microsoft Excel and the ability to quickly learn new tools and platforms
Proven attention to detail and commitment to data quality and accuracy
Strong verbal and written communication skills with the ability to engage clients consultatively
Ability to prioritize and manage multiple priorities independently while collaborating with cross-functional teams
Flexibility to support occasional evening or weekend work as business needs require

Nice To Haves

Experience working with syndicated data or retail analytics platforms
Background in marketing, sales, or analytics within a CPG or retail organization
Bachelor’s degree in business, analytics, data, technology, or a related field (or equivalent experience)

Responsibilities

Serve as the primary client service contact for Sally Beauty, with supplemental support across the General Merchandise Softlines vertical, managing service-related inquiries, requests, and issue resolution with timely and effective responses
Own day-to-day service execution across assigned accounts, ensuring dependable, on-time delivery and adherence to established service standards and processes
Support ongoing maintenance and growth initiatives by coordinating deliverables, managing updates, and ensuring tools, reports, and outputs remain accurate, current, and aligned to client needs
Ensure data accuracy and consistency through regular quality checks and scheduled updates of syndicated and custom tools and deliverables
Engage clients in a consultative manner to understand business objectives, priorities, and success measures, partnering closely with the Client Insights team to translate needs into clear action plans and solutions
Collaborate cross-functionally across analytics, technology, delivery, and offshore teams to coordinate execution, troubleshoot issues, and resolve complex client needs efficiently
Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution
Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience