Workplace Benefits - Client Service Manager

Bank of America•Pennington, AL

4d•$69,900 - $105,900•Onsite

About The Position

This job is responsible for managing the overall relationship with Institutional Retirement clients by implementing and administering retirement plans and changes. Key responsibilities include serving as a strategic leader and overseeing the satisfaction, retention, and profitability of products to ultimately deliver exceptional client service and drive client retention. Job expectations include assisting Plan Sponsors with inquiries related to individual participant issues, helping with system setup, and leading event management activities.

Requirements

Partner and establish relationships
Deep understanding of: Systems functions, Recordkeeping system, ERISA/plan operations/compliance requirement
Ability to manage complex projects and work with a cross-functional team
Ability to influence decisions
Minimum 5 years industry experience
Client Management
Customer and Client Focus
Oral Communications
Problem Solving
Written Communications
Active Listening
Customer Service Management
Relationship Building
Account Management
Business Acumen
Project Management
Stakeholder Management
High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Bachelor’s Degree or equivalent work experience

Responsibilities

Formulates Client Centric Business Plans, including retention strategies, with recurring client touchpoints and routines to drive plan feature optimization and client retention
Executes on Line of Business strategy by staying up to date on market conditions, handling escalated calls, resolving complex client issues, and analyzing data to address risk issues and trends
Partners with the Retirement & Personal Wealth Solutions (RPWS) team and other business stakeholders to ensure that high quality and comprehensive corporate client service is provided to RPWS clients
Acts as a liaison between the client and business to help manage the corporate client relationships and provide support
Works closely with high profile Financial Advisors and Client Relationship Managers to provide support
Creates and strives to maintain a high level of client satisfaction which is measured by both internal and third party benchmarks
Coordinates and delivers quarterly Service and Product Reviews with the team for improvement and plan enhancement