Client Service Manager

Gallagher•Kendall, FL

21d•Hybrid

About The Position

Gallagher is seeking a Client Service Manager to join its Commercial team. The role works closely with clients and colleagues to provide exceptional service and tailored insurance solutions, build strong relationships, solve challenges, and ensure interactions add value. The manager supports and leads efforts to deliver high-quality client solutions, manage renewals, mentor team members, meet client needs, and uphold compliance standards.

Requirements

Bachelor’s degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 8 years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.
Ability and desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

Manage renewals by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
Help the team address client risk management needs through consultative conversations and personalized strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and supporting professional growth.
Conduct regular audits to ensure regulatory compliance and maintain high service standards.
Maintain accurate, up-to-date client and policy data using Gallagher’s systems.
Use Gallagher’s technology to improve productivity, streamline processes, and deliver quality results.
Manage multiple priorities and complete tasks on time in line with client expectations.