Client Service Manager Home Care
About The Position
Reimagine Your Career in Personal Care Services Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.
Requirements
- High School Diploma or GED required
- 60 hours or more of college coursework
- 2+ years of supervisory experience in a healthcare facility, agency, or community-based setting.
- Must have valid driver’s license, reliable transportation, and auto insurance.
- Strong communication, organizational, and problem-solving skills.
Nice To Haves
- 1 year of leadership experience + 30 hours of college credit can substitute for the 2+ years of supervisory experience.
- Home care, caregiving, or staffing experience preferred.
- Bilingual skills a plus, but not required.
Responsibilities
- Lead a team responsible for delivering exceptional client care and service while supporting the growth and success of the branch.
- Manage the day-to-day operations of the Client Services team, ensuring clients receive timely, high-quality care and support.
- Recruit, hire, train, and develop caregivers and team members to maintain a strong, reliable workforce.
- Oversee staffing and scheduling activities to ensure client needs are met and care services are delivered as planned.
- Build and maintain positive relationships with clients, caregivers, referral partners, and community stakeholders.
- Drive business growth by identifying opportunities to expand services and strengthen referral partnerships.
- Monitor client and caregiver satisfaction and proactively address concerns to ensure a positive experience.
- Ensure compliance with company policies, regulatory requirements, and quality standards.
- Provide leadership and support for on-call operations, helping resolve client and caregiver needs as they arise.
- Partner with branch leadership to implement company initiatives, improve processes, and achieve operational and business goals.
Benefits
- Medical, dental, and vision coverage
- Paid time off and paid holidays
- Professional development opportunities
- Company-matching 401(k)
- Flexible spending and health savings accounts
- Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
- Programs to celebrate achievements, milestones, and fellow employees
- Company store credit for your first AccentCare-branded scrubs for patient-facing employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
