Client Service Manager

Aires

13h•Remote

About The Position

Aires is seeking a Client Service Manager for its West Coast Region. The role manages the overall client relationship and service experience for clients with low to moderate volume and complexity, building strong partnerships and supporting clients’ mobility objectives through Aires’ technology, products, and services. The position works closely with clients and internal teams to deliver customer service, monitor client programs and satisfaction, lead implementations and transitions, and support client retention. The candidate must be located on the West Coast, work Pacific time hours, and be willing to travel for client visits 25%–30% of the time, including overnight stays. Relocation assistance is not provided.

Requirements

High school diploma or GED required.
At least 3 years of relocation industry experience, some or all of which involved client retention and/or handling real estate.
Exemplary interpersonal skills, including the ability to present to large and small groups and respond to ad-hoc questions.
Willingness to travel for client visits 25%–30% of the time, including overnight stays.
Willingness to work West Coast (Pacific time) hours.
Excellent customer service and administrative skills.
Computer literacy with Microsoft Office products and ability to learn proprietary software.
Demonstrated ability to manage multiple competing tasks.
Ability to follow policies and procedures.
Can-do attitude and genuine desire to help others.
Team-oriented mindset with a strong sense of care and urgency.
Desire to embrace Aires’ core values: Client Focus, Results, Responsibility & Accountability, Collaboration, and Innovation.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certification is a plus.

Responsibilities

Manage client relationships and service experiences for clients with low to moderate volume and complexity, building strong and enduring partnerships.
Collaborate with internal teams to facilitate high-quality customer service and achieve results.
Use product knowledge, problem-solving skills, and training to enhance customer engagements and outcomes.
Train new and existing team members on client-specific policies and processes.
Provide strategic guidance to help clients achieve mobility objectives using Aires’ technology, products, and services.
Proactively monitor client programs, project outcomes, and overall satisfaction.
Lead implementation and client transition processes for low to moderate volume clients.
Represent customer feedback to internal teams by identifying client needs, ideas, and challenges; advocate for solutions and product enhancements.
Drive the business and strategy review process.
Apply retention and recovery strategies to maintain longstanding client relationships.
Participate in the business development process as needed.