Client Service Manager
About The Position
City Wide Facility Solutions is looking for an Account Manager to manage an established portfolio of commercial clients throughout the Inland Empire. In this role, you'll become the trusted advisor for your clients—ensuring their facilities are well maintained while identifying opportunities to provide additional solutions that help their businesses operate more efficiently. Every day is different. You'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with our independent contractors, and helping clients receive exceptional service. If you enjoy autonomy, relationship-building, and seeing the results of your work, this is an outstanding opportunity.
Requirements
- 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Management, Operations, or a similar client-facing role.
- Strong customer service and relationship management skills.
- Excellent verbal and written communication.
- Experience using Microsoft Office and CRM software.
- Valid California driver's license, reliable transportation, and current vehicle insurance.
Nice To Haves
- Bilingual English/Spanish is a plus, but not required.
Responsibilities
- Build long-term relationships with clients through regular facility visits and proactive communication.
- Ensure exceptional service through routine quality inspections and follow-up.
- Quickly resolve client concerns while coordinating with our contractor network.
- Identify opportunities to expand client relationships through additional facility services and products.
- Prepare pricing and proposals for additional services.
- Coordinate new client starts to ensure a smooth onboarding experience.
- Recruit, develop and manage relationships with independent contractors.
- Work closely with Night Managers to maintain outstanding service quality.
- Maintain accurate client information and inspection records using our CRM.
- Partner with our Sales Team by identifying new opportunities within your territory.
- Help protect and grow an existing book of business through outstanding customer service.
Benefits
- Competitive base salary
- Uncapped commission on additional maintenance services and facility supply sales
- Client retention bonus for maintaining greater than 90% retention
- Opportunity to earn our annual President's Club trip as a top performer
- Medical, Dental & Vision Insurance
- 401(k) with employer match
- Mileage reimbursement
- Two weeks Paid Time Off
- Paid sick time
- Supportive leadership team with ongoing coaching and development
- A positive, collaborative office culture where people genuinely enjoy coming to work
- $335 monthly company paid
- Retirement Plan (401k, IRA), with company match
- Life Insurance (Basic, Voluntary & AD&D). $50,000 company paid
- Training & Development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
