Client Service Manager

United Business Bank Career Opportunities • Tukwila, WA

8d • $81,000 - $90,000 • Onsite

About The Position

The Client Service Manager (CSM) is an onsite position and does not have remote opportunities. The Client Service Manager (CSM) is responsible for the day-to-day leadership and operation of an assigned branch. This position ensures effective branch operations, exceptional client service, appropriate staffing, employee development, and compliance with Bank policies, procedures, and regulatory requirements. The CSM leads and develops branch personnel, manages operational performance, branch profitability, supports client relationships, and ensures deposit, teller, new accounts, and other branch activities are performed accurately and efficiently.

Requirements

• High school graduate or equivalent.
• Knowledge of Teller, New Account and Operations procedures.
• Thorough understanding of banking regulations and standard banking practices.
• Previous management experience.
• A minimum of 3 years bank experience in banking.
• Excellent communication skills.
• Excellent client service skills.
• Professional appearance, dress and attitude.
• Excellent math skills.
• Ability to use Microsoft Office software package.

Nice To Haves

• Self-starter with an entrepreneurial spirit who thrives in a team environment.

Responsibilities

• Day-to-day leadership and operation of an assigned branch.
• Ensuring effective branch operations.
• Providing exceptional client service.
• Managing appropriate staffing.
• Overseeing employee development.
• Ensuring compliance with Bank policies, procedures, and regulatory requirements.
• Leading and developing branch personnel.
• Managing operational performance and branch profitability.
• Supporting client relationships.
• Ensuring deposit, teller, new accounts, and other branch activities are performed accurately and efficiently.

Benefits

• Medical, Dental, Vision Insurance at a shared premium cost.
• 401k With Matching Contributions.
• Paid Time Off accrued vacation and sick time, 1 float day, 11 paid holidays.
• Flexible Spending Accounts Healthcare, Dependent Care, Transit & Parking Options.
• Employee Assistance Program, 100% employer cost.
• Free checking and savings account, plus free orders of personal size checks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED