Client Service Manager
About The Position
The Client Service Manager works at Hinckley Yachts’ service yard, coordinating projects, solving problems, and ensuring boats receive high standards of service. The role builds customer relationships, identifies maintenance and service needs, coordinates repairs and customer pickups, and works with yard supervisors and leaders to schedule labor and equipment. It also prepares and maintains work orders, estimates service work, monitors quality, and promotes additional services, parts, and accessories. The position offers participation in a service manager incentive plan with self-driven earning potential.
Requirements
- Three to five years of experience working in a revenue-generating service position.
- Experience selling technical services or luxury goods or services.
- Ability to read, analyze, and interpret blueprints, drawings, and technical information.
- Ability to generate financial reports and contracts.
- Experience estimating boat repairs, labor hours, and costs.
- Proficiency in Microsoft Word and Excel.
Nice To Haves
- Bachelor’s degree in business or a related field preferred.
- Previous boatyard or shipyard experience preferred.
Responsibilities
- Develop relationships with customers and act as a liaison between the company and customers.
- Identify maintenance and service needs, communicate with customers during repairs, and coordinate customer pickup.
- Prepare itemized work orders covering parts, costs, and labor.
- Travel off-site to inspect boats and prepare estimates.
- Maintain work orders in the ERP/MRP system.
- Coordinate workforce and equipment schedules with supervisors and leaders.
- Provide detailed work orders for yard operations, including delivery and commitment dates.
- Perform quality inspections and verify job tasks before billing and vessel departures.
- Monitor service jobs in progress and obtain customer approval for additional work or scope changes.
- Promote additional services, parts, and accessories professionally.
- Assist with general sales at boat shows and other marketing events.
- Perform other duties as assigned.
Benefits
- Competitive pay.
- Health coverage.
- Dental coverage.
- Vision coverage.
- Full benefits package.
- Paid time off.
- Service manager incentive plan with self-driven earning potential.
- Waterfront work location.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
