Client Service Manager

Canadian Imperial Bank of Commerce • Boston, MA

1d • Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As a Client Service Manager, you will support Private Wealth relationship management efforts by delivering exceptional service to CIBC Private Wealth clients. This role is responsible for working with the Relationship Manager to build and maintain client relationships. The Client Service Manager works in a team-oriented environment with Relationship Managers, other Client Service Managers, custodians, and the operations department to deliver a seamless and integrated client experience. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

• You have a bachelor’s degree.
• You have 5+ years of financial industry experience with demonstrated experience in a client service role and understand the needs of high-net-worth clients.
• You possess strong organizational skills and can manage working with multiple Advisors and clients at once.
• You effectively multi-task and manage priorities with minimal direction, even in a high-pressure environment.
• You are self-motivated and able to work independently with minimal supervision but also collaborate well with client service colleagues and teams.
• You have excellent written and oral communication skills and can develop professional relationships with co-workers and clients.
• You have a fundamental understanding of investments and capital markets.
• You can quickly adapt to a rapidly changing business and technology environment and are able to learn proprietary software and databases.
• You demonstrate exceptional problem-solving and follow-up skills.
• You are highly proficient in Microsoft Word, PowerPoint, Outlook, and Excel.
• You bring your real self to work and you live our values – trust, teamwork, and accountability.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Nice To Haves

• It is a plus if you have your CFP.
• Experience working with trust accounts preferred.
• Familiar with Schwab and Fidelity platforms.

Responsibilities

• Provide high-quality, high-touch service to Private Wealth Management (PWM) clients, ensuring their needs are met with professionalism and care.
• Oversee new account onboarding, including account openings, facilitation of funding, and cost basis input.
• Manage general account inquiries and maintenance requests, including but not limited to transactions, holdings, balances, charitable gift requests, address changes, and tax reporting inquiries.
• Handle inbound and outbound telephone calls in a professional and courteous manner; route calls to the appropriate parties and conduct necessary follow-up to satisfy client requests.
• Manage client transactions including money movements (checks, ACH, wires, journal transfers), quarterly tax payments, charitable gift requests, and annual IRA contributions/RMDs accurately, within established deadlines, and in accordance with existing policies and procedures.
• Process address changes and other account updates accurately and within required timelines.
• Update portfolio asset allocation schedules.
• Proactively anticipate and address client needs.
• Promptly Research and resolve client inquiries in a timely, thoughtful, and professional manner.
• Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve.
• Prepare materials for client and prospect presentations, meetings, and reviews.
• Assist Relationship Managers with strategizing, building, and implementing investment portfolios.
• Assist with trading on accounts.
• Provide ongoing portfolio maintenance.
• Assist in the training of less experienced staff, at management request.
• Participate in other duties as requested by Relationship Managers and Firm Management.

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Disability
• Other Insurance Plans
• Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
• Holidays
• 401(k)
• competitive salary
• incentive pay
• banking benefits
• a benefits program
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level