Client Service Manager - Water/Wastewater

Kennedy/Jenks Consultants, Inc.•Federal Way, WA

19h•$140,000 - $200,000•Hybrid

About The Position

Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Washington. The Client Service Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ’s services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines.

Requirements

Bachelor’s and/or Master’s degree in Civil or Environmental Engineering, or a similar engineering field.
10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
Professional Engineer (PE) license in Washington.
Proficiency with Microsoft Office products and familiarity with Client Relationship Management tools.
Demonstrated ability to provide excellent client service.
Strong writing, editing, and research skills.
Strong analytical and problem-solving abilities.

Nice To Haves

Some travel within the Federal Way area to project sites, for client visits/meetings, and to other Kennedy Jenks offices may be necessary.

Responsibilities

Achieve sales targets by leading new pursuits.
Cultivate, establish, and maintain client and partner relationships.
Ensure successful project delivery and attainment of financial goals by optimizing operational efficiency.
Lead one or more client service teams, coordinate resources and activities, and connect people to projects.
Serve as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule, and budget.
Lead client interview presentations, proposals, and strategy formulation.
Collaborate closely with the Marketing & Proposals team to deliver sales results.