Client Service Manager

Gallagher•Westborough, MA

83d

About The Position

Gallagher is seeking a Client Service Manager to join its Commercial team. The role works closely with clients and colleagues to provide exceptional service and tailored insurance solutions, build relationships, solve challenges, and add value through internal and external interactions. The manager supports and leads efforts to deliver high-quality client solutions, oversee renewals, mentor team members, and uphold compliance standards.

Requirements

Bachelor’s degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 8 years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.
Ability and desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

Manage renewals by gathering client information, analyzing needs, and helping deliver timely, tailored solutions.
Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
Help the team address client risk-management needs through consultative conversations and personalized strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and supporting professional growth.
Conduct regular audits to ensure regulatory compliance and maintain high service standards.
Maintain accurate and up-to-date client and policy data in Gallagher’s systems.
Use Gallagher technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities, completing tasks on time and meeting client expectations.