Client Service Manager

Gallagher•Shelton, CT

21d

About The Position

Gallagher is seeking a Client Service Manager to join its Commercial team. The role works closely with clients and colleagues to provide exceptional service, deliver tailored insurance solutions, build strong relationships, solve challenges, and ensure internal and external interactions add value. The position supports and leads efforts to deliver high-quality client solutions, manage renewals, mentor team members, and uphold compliance standards.

Requirements

Bachelor’s degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 8 years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.
Desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

Manage the renewal process by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines of coverage.
Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
Support the team in addressing client risk-management needs through consultative conversations and personalized strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
Conduct regular audits to ensure regulatory compliance and maintain high service standards.
Maintain accurate, up-to-date client and policy data using Gallagher’s systems.
Use Gallagher’s technology to improve productivity, streamline processes, and deliver quality results.
Manage multiple priorities to complete tasks on time and meet client expectations.