Client Service Manager

The High Companies • Columbus, OH

15d

About The Position

StructureCare is seeking a detail-oriented, self-starting Client Service Manager to serve its Ohio territory. StructureCare provides engineering, repair, restoration, and maintenance services for parking structures across the United States, with a focus on protecting infrastructure investments and promoting long-term durability through prevention. The role develops new business and manages long-term client relationships, account performance, deliverables, and client solutions. The position reports to the Territory Manager.

Requirements

• Three or more years of experience in sales or business development.
• Excellent written and verbal communication skills.
• Technical aptitude and strong problem-solving skills.
• Willingness to be flexible in a fast-paced work environment.
• Valid driver’s license and an acceptable motor vehicle record.
• Demonstrated relationship-building ability, empathy, trustworthiness, and business acumen.

Nice To Haves

• Bachelor’s degree in Business Management/Administration, Engineering, Construction Management, or a related field.
• Working knowledge of the construction or commercial real estate industry.

Responsibilities

• Develop and execute a strategic territory sales plan, including proactive prospecting, lead qualification, and closing new business to achieve revenue targets.
• Serve as the single point of contact for long-term customer relationships.
• Monitor and manage the financial performance of accounts within the assigned territory.
• Take accountability for client deliverables.
• Communicate technical information and probable costs to key decision makers.
• Develop and present maintenance and repair solutions based on client budgets and inspection reports.
• Set up projects.
• Develop proposals.
• Engage in collaborative problem-solving and decision-making.

Benefits

• Tuition assistance with 100% reimbursement for approved, job-related courses and degree programs approved in advance by a supervisor.
• Employee Assistance Program offering professional, confidential assistance to employees and eligible dependents.
• Annual High Family Foundation Scholarship for eligible children of High coworkers: $4,000 for each year enrolled in an accredited two- or four-year degree program, subject to employment eligibility requirements.
• Good Measure Award recognizing individuals or teams who exemplify The High Philosophy and go beyond normal job responsibilities.
• Medical, dental, and vision benefits available to full-time coworkers.
• Vacation for regular full-time coworkers, earned annually on the anniversary date, with a portion of hours eligible to carry over.
• 401(k) retirement plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level