Client Service Manager

MGA Homecare•Scottsdale, AZ

About The Position

The Client Service Manager will be responsible for providing regular updates to clients on the progress of customer service projects, developing open and effective channels of communication, and becoming a reliable point of contact to establish strong business relationships. This role involves maintaining close relationships with the families of patients through constant communication and face-to-face contact, accompanying the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies, and occasionally providing meals or coffee to build rapport. The Client Service Manager will also assist management by maintaining extensive knowledge of nurses' operations in the field, communicating expectations and scheduling to families, and recruiting new nurses. The position requires supporting and executing the company's mission, ethics, and goals, representing the company professionally, adhering to the dress code, reporting on time, and following all company policies and procedures.

Requirements

Bachelor's degree in business or a related field preferred
3+ years’ experience in customer service role
1+ years’ experience in management position preferred
Proven ability to utilize the Salesforce contact platform required
Must demonstrate ability to meet deadlines
Strong communication skills required

Responsibilities

Provide regular updates to clients on the progress of customer service projects that directly affect each client.
Develop open and effective channels of communication with each client that can be employed by other departments as well.
Become the reliable point of contact for each customer that is required to establish a strong business relationship.
Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
Assists management by maintaining extensive knowledge of nurses' operations in the field.
Communicates all information regarding expectations and scheduling to various families.
Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
Performs other duties as assigned to effectuate business goals.
Supports and executes the mission, ethics, and goals of the company effectively.
Represents themselves in a positive and professional manner in the company and community.
Adheres to dress code with a clean and neat professional appearance.
Reports on time and as scheduled to complete work within designated time.
Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.