Client Service Manager

Arium Networks • Canonsburg, PA

41d • $77,100 - $106,000 • Hybrid

About The Position

Primary point of contact for day-to-day resolution of contract issues and dispute communications with customers, legal, finance and business team disciplines. Focus on maintaining and improving customer retention and maximizing existing revenue streams. Drive the lease renewal process and/or ensure contractual obligations of lease terminations are met through identifying options available, analysis of supporting data, and negotiating desired solutions. Support both Internal and External Customers with understanding of rights, obligations, and financial terms of existing agreements.

Requirements

• Bachelor’s Degree or equivalent experience in Business, Sales, or related field preferred
• 5 years of outside sales and or customer facing management experience
• Telecom experience preferred
• Proven project management experience
• CRM and Microsoft Office experience
• Strong commitment to deliver exceptional customer service
• Proven ability to work well with external and internal customers
• Ability to prioritize multiple assignments and meet all deadlines
• Ability to foster teamwork and partner across functions to deliver seamless service to customer
• Excellent presentation skills
• Strong organizational, administrative, and time management skills
• Strong analytical/quantitative skills

Responsibilities

• Conduct complex contract negotiation, preparation, monitoring, and termination activities.
• Review, assess, and mitigate financial and legal implications to the company and customer accounts in accordance with the terms of the contract.
• Develop, negotiate, and implement complex terms into contracts that maximize existing revenue streams.
• Analyze and evaluate customer requests for modification to existing terms and conditions, including rent adjustments, making sound recommendations to the appropriate internal business partner(s).
• Analyze and approve customer requests for termination based on terms and conditions of existing contract, ensuring that the financial and renewal/cancellation obligations of the contracts are clearly understood and administered.
• Manage the customer retention processes proactively for assigned accounts through reporting and analysis of customer activities, contractual terms, and site information including CAD drawings and equipment configurations.
• Maintain customer contacts and relationships.
• Act as liaison between the Customer and other functional departments.
• Independently develop and deliver customer presentations to both internal and external audiences.
• Act as a project lead in developing and managing project plans to meet immediate goals and deliver long-term solutions.
• Provide authoritative guidance to internal business teams on corporate goals and objectives relating to contract activity.
• Assist in identification, development, and implementation of new business processes to gain efficiencies of existing processes.
• Produce trend and activity reports as well as other operational and management reports. Ensure that reports are produced per scheduled timelines for review by functional management teams.
• Analyze data and investigate and research anomalies. Work with department and/or functional teams to correct issues when identified.

Benefits

• Comprehensive healthcare plans with highly company subsidized premiums and annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement for eligible tuition and fees.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree