Client Service Manager

Gallagher•Springfield, MO

62d

About The Position

At Gallagher Benefit Services, the Client Service Manager is a trusted partner to organizations navigating people-related decisions. The role manages an assigned group of client accounts in a branch, serving as the primary contact and helping keep service clear, timely, organized, and on track. The manager works with the Production team on renewals, identifies suitable solutions and opportunities to add coverage based on client needs, and builds relationships with client leaders and day-to-day contacts. The position collaborates with internal teams and external clients to support renewals, retention, client satisfaction, revenue goals, and continuous improvement. Gallagher describes its workplace as collaborative, inclusive, and people-first, with career development opportunities and ongoing learning. The role may require travel up to 25% of the time.

Requirements

Bachelor's degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 8 years of client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.
Proficient in using technology to maximize productivity and quality.
Ability to explain coverage, renewals, and next steps in clear, simple language.
Ability to organize tasks, records, and deadlines.
Strong written and verbal communication skills.
Ability to engage others comfortably in consultative discussions.
Ability to manage and balance multiple, sometimes competing, priorities.
Ability to work in a self-directed manner.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Manage an assigned group of client accounts in a branch and help ensure service is clear, timely, and useful.
Serve as the main point of contact for assigned accounts and keep work moving from day to day.
Respond to client needs, organize details, and keep service on track.
Partner with the Production team on renewals.
Identify suitable solutions for clients and keep processes moving on time.
Look for ways to protect existing business and add coverage when it fits client needs.
Build strong working relationships with client leaders and day-to-day contacts.
Collaborate with internal teams and external clients to build trust, support renewals, and add value.
Support client retention, client satisfaction, revenue goals, and continuous improvement.