Client Service Manager - Loan Services, Associate Vice President

Apex Group Ltd•Dallas, TX

1d•$100,000 - $120,000•Hybrid

About The Position

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Client Service Manager- Middle Office Loan services, Associate Vice President The Role & Key Responsibilities: Asset administration: Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including Asset setup Asset Maintenance and reconciliation Liaising with 3rd party brokers/custodians/agents Processing agent notices Processing corporate actions Entering and settling trades as required Preparing and assisting with various reports required by internal teams Other duties assigned by Management Cash/Position Reconciliation: Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including Preparing daily reconciliation of cash transactions Preparing daily reconciliation of Apex/Client positions Ensuring aged breaks ( over 7 days ) are addressed and escalated Processing and reconciling data in various systems Actively researching discrepancies with various agents and internal teams Preparing and ensuring all Reporting is issued within the required timeframes Preparing and assisting with various reports required by internal teams Other duties assigned by Management Support Loan Admin - Middle Office Group: Lead and participate in weekly client meetings /new onboards and ensure minutes are noted and follow up items are closed out. Work with the local CRM to ensure monthly operational calls are scheduled and agenda items are monitored and closed out. Ensure all deal procedures and report checklists are completed. Ensure KPI reports are monitored and reviewed regularly to ensure they are adapted/updated in line with the business requirements. Work with the admin team to ensure clients breaks both cash and positions are pushed and assisted where required. Ensure all monthly deliverables are in line with our SLA and if not record and note clearly the reasons, Work closely with senior managers to identify and streamline operations where greater efficiencies can be implemented.

Requirements

Degree in Accounting/Finance, or a relevant qualification
Candidate should have 6+ years’ experience working in loan administration operations
Extensive knowledge of Credit Funds
Understanding or knowledge of various security types – Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc.
Understanding of trade lifecycle
Knowledge and experience with settlements including DTCC & Euroclear
Knowledge and understanding of securities and other financial instruments
Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite), Geneva, Aladdin preferred
Strong communication and analytical skills
Strong organisational skills
Accurate and acute attention to detail
Adaptability - able to change tasks quickly as business needs dictate
Uses discretion when dealing with sensitive and confidential information
Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience
Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly
Self-motivated
Punctuality

Responsibilities

Asset setup
Asset Maintenance and reconciliation
Liaising with 3rd party brokers/custodians/agents
Processing agent notices
Processing corporate actions
Entering and settling trades as required
Preparing and assisting with various reports required by internal teams
Preparing daily reconciliation of cash transactions
Preparing daily reconciliation of Apex/Client positions
Ensuring aged breaks ( over 7 days ) are addressed and escalated
Processing and reconciling data in various systems
Actively researching discrepancies with various agents and internal teams
Preparing and ensuring all Reporting is issued within the required timeframes
Lead and participate in weekly client meetings /new onboards and ensure minutes are noted and follow up items are closed out.
Work with the local CRM to ensure monthly operational calls are scheduled and agenda items are monitored and closed out.
Ensure all deal procedures and report checklists are completed.
Ensure KPI reports are monitored and reviewed regularly to ensure they are adapted/updated in line with the business requirements.
Work with the admin team to ensure clients breaks both cash and positions are pushed and assisted where required.
Ensure all monthly deliverables are in line with our SLA and if not record and note clearly the reasons
Work closely with senior managers to identify and streamline operations where greater efficiencies can be implemented.