Client Service Manager, Data Analytics

Gallagher • Glendale, CA

3d

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Requirements

• Bachelor’s degree in Finance, Business (any), Economics, Data/Cybersecurity, or a related field of study
• Three (3) Years of experience in the job offered or a related occupation in which the required experience was gained.
• Demonstrated experience in the insurance industry, including with products, services, and regulations
• Demonstrated experience in risk management strategies and insurance brokerage operations
• Demonstrated experience with client relationship management (CRM) software and tools
• Demonstrated experience with compliance and productivity audits
• Demonstrated experience with property and general liability insurance policy language
• Demonstrated experience analyzing and summarizing large data sets utilizing Microsoft Office software
• Demonstrated accounting proficiency

Responsibilities

• Conduct periodic internal audits to ensure compliance standards and service levels are met.
• Prepare and present internal reports on client service metrics and business performance.
• Analyze client feedback and service data to identify trends and areas for improvement.
• Lead the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
• Oversee the technical delivery of services to clients, ensuring they meet quality standards and contractual obligations.
• Coordinate with internal teams to ensure timely and accurate service delivery.
• Develop and implement business intelligence strategies to enhance client satisfaction and service efficiency.
• Collaborate with senior management to align client service goals with organizational objectives.
• Collect internal data related to client complaints or issues, ensuring a satisfactory outcome.
• Implement corrective actions to prevent recurrence of issues utilizing business intelligence tools and technologies.
• Administer client accounts, including renewals, policy changes, and claims processing.
• Identify opportunities for upselling or cross-selling additional services or products.
• Guide team members in addressing a client’s risk management needs through consultative conversations.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Ensure compliance with industry regulations and company policies.
• Identify and mitigate risks associated with client service operations.
• Maintain accurate client and policy data and documents within Gallagher’s internal systems.
• Use Gallagher's technology to improve productivity and quality.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level