Client Service Liaison

NATIONWIDE CREDIT CORPORATION•Alexandria, VA

7d•$20 - $25•Onsite

About The Position

Nationwide Credit Corporation is a successful collections agency located in Alexandria VA. We are currently looking for a Client Service Liaison as a new addition to the Client Service team. Do you enjoy working in a fast-paced, multi-tasked environment? If you are dependable, a team player and exudes effective communication, then you may be who we are looking for! We are looking for an individual who will be responsible for data analysis, reports and resolving client issues for the organization.

Requirements

High school diploma with three years of successful experience in a customer service role
Strong computer skills, technology background
A strong sense of teamwork and cooperation with management, coworkers and clients
The ability to work independently and demonstrate initiative
Highly efficient time management and prioritization skills
Extremely detail-oriented, ability to multi-task and manage to meet multiple deadlines
Strong oral and interpersonal communication skills, in person, on the telephone and via email
Excellent customer service and administration skills
Proficient in Microsoft Excel, Word and Access

Nice To Haves

Collections software experience is a plus

Responsibilities

Responsible for coordinating, implementing and monitoring activity for all assigned clients
Monitor business flow to ensure proper distribution to collection floor
Drive compliance of client deliverables to meet on time delivery objectives
Immediately resolve any delays and concerns to client satisfaction
Responsible for data analysis, reports, audits and reconciliations
Communicate client requirements to internal departments and update documentation as needed
Identify opportunities for process improvement
Track and resolve client issues. To include monthly reports and follow up
Daily Back-up to coworkers assuming full relief of assigned duties as needed
Meet client guidelines and have clear understanding of client policies
Other duties as assigned