Client Service Leader

Gallagher•Brentwood, TN

12h

About The Position

The Client Service Leader is responsible for leading a team of client service managers while actively participating in client service delivery. This role requires a balance of strategic leadership, team development, and direct client interaction to ensure the highest level of service and satisfaction. This role is pivotal in ensuring Gallagher's commitment to delivering exceptional client service and fostering a culture of excellence within the team. The Client Service Leader is expected to lead by example, demonstrating both strategic vision and hands-on expertise.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.
Proven experience in client service within the insurance industry.
Strong leadership skills with experience managing and developing teams.
Excellent communication, negotiation, and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in Microsoft Office Suite and CRM software.

Nice To Haves

Bachelor's degree in Business, Insurance, Risk Management, or a related field.

Responsibilities

Lead, mentor, and develop a team of client service professionals to achieve departmental goals.
Foster a collaborative and high-performance culture within the team.
Conduct regular performance reviews and provide constructive feedback to team members.
Identify training and development needs and facilitate appropriate learning opportunities.
Actively engage with clients to understand their needs and provide tailored insurance solutions.
Manage a portfolio of key accounts, ensuring client satisfaction and retention.
Resolve complex client issues and escalations promptly and effectively.
Collaborate with internal teams to deliver comprehensive risk management strategies.
Develop and implement client service strategies that align with Gallagher's business objectives.
Monitor industry trends and adjust service offerings to meet evolving client needs.
Contribute to business development efforts by identifying opportunities for growth within existing accounts.
Ensure compliance with company policies, procedures, and regulatory requirements.
Optimize processes to improve efficiency and service delivery.
Utilize data and analytics to drive decision-making and improve client outcomes.
Build and maintain strong relationships with clients, stakeholders, and partners.
Communicate effectively with clients to convey complex information clearly and concisely.
Represent Gallagher at industry events and networking opportunities.