Client Service Leader - Water

Barge Design Solutions•Jacksonville, FL

6d•Onsite

About The Position

The Water/Wastewater Market Client Service Leader is responsible for fostering long-term relationships between Barge and public Water/Wastewater clients and leading business development efforts to grow Barge’s market share in Florida. To ensure strong client relations this role maintains close communication, in addition to with clients, with Barge’s Project Managers and team members to ensure the projects are executed according to defined plans, quality standards, and client expectations. This position combines deep professional proficiency with business acumen to enhance financial results.

Requirements

Bachelor's Degree from an accredited program.
Minimum 10 Years of Experience in the Architecture & Engineering (A&E) industry with proven success in business development in the Central Florida Water/Wastewater market.
Professional Engineer (PE) licensure is strongly preferred.
Strong communication and leadership skills.
Ability to develop strategic relationships and execute growth plans.
Proficiency in CRM systems and workforce planning.
Expertise in client management and proposal development.
Demonstrated success working with public sector clients
Established network in Florida.
Strong client relationship skills and technical credibility.
Lead other people in helping to achieve results.
In-depth knowledge of industry practices and strategies to promote regional business unit goals.
Ability to make strategic business decisions that positively impact the geographic market.
Effective communication of specialized information to senior leadership and external stakeholders.
Ability to steer and persuade clients and employees towards favorable and ethical outcomes for the company.

Responsibilities

Refine and implement Barge’s Water/Wastewater (WW) market strategy in Florida working with others within Barge to achieve success.
Develop and execute strategies to support the Florida WW Market by establishing strong relationships with directors and subject matter specialists. Engage in reconnaissance, pursuits, and securing of work.
Develop and implement plans to achieve growth and financial profitability by securing contracts
Work with marketing to complete go/no-go analysis and develop winning plans.
Lead the development of proposals, collaborating with Project Managers to identify scope, schedule, and budget negotiations.
Represent Barge at various events, including client events and industry trade associations
Maintain communication with teams to monitor project progress, ensure client engagement, and lead conflict resolution.
Occasionally provide technical support to ensure successful deliveries.
Ensure CRM system is maintained and updated.
Actively work to minimize business development costs and to maximize the ROI on business development investments.