Client Service Leader

Gallagher • Irvine, CA

2d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we help businesses grow, communities thrive, and people prosper. As a Client Service Leader, you’ll play a key role in delivering exceptional service to clients while leading and mentoring a talented team. This is your opportunity to join a global leader in insurance, risk management, and consulting services, where your leadership and client-focused approach will make a real impact.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Nice To Haves

• Prior experience designing and implementing productivity and client service improvements
• Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
• Keen understanding of professional and industry standards/practices.

Responsibilities

• Managing team workflows and ensuring accountability in client service delivery.
• Mentoring and developing team members through feedback and professional development initiatives.
• Supporting consultants in winning new business by participating in prospect meetings and communicating Gallagher’s value proposition.
• Encouraging cross-solving with clients to identify opportunities for additional services.
• Promoting ethical standards and upholding The Gallagher Way in all interactions.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level