Senior Client Leader

Hyperquake, LLC•Cincinnati, OH

About The Position

Hyperquake Senior Client Leaders are responsible for managing assigned client engagements and leading the Hyperquake agency team to successful completion of all project work. The primary role is to be the voice of the client within the agency, and the voice of the agency with the client. Critical to success, is delivering work on-time, on-budget and on-strategy. Senior Client Leaders will have outstanding project management skills, a solid understanding of effective marketing strategy, and the ability to build great personal and professional relationships internally and externally.

Requirements

4-7 years of professional experience in client leadership, project management in an agency setting.
Demonstrated ability to manage multiple projects with varying budget requirements in a non-linear environment
Excellent oral and written communication skills, presentation skills and client relationship building skills
Strong organizational skills
Critical thinking and analytical problem solving skills
Team player who possesses the ability to work well under pressure
Strong leadership skills and ability to manage a large multi-functional team
Ability and willingness to adapt to change
Experience managing digital campaigns

Responsibilities

Build and manage internal/external creative and production/implementation teams to ensure that projects, client objectives, budgets and schedules are met with excellence in a cost competitive manner.
Partner with the Client Leadership team to deliver outstanding customer service: continually seek opportunities to increase customer satisfaction and deepen client relationships
Manage day-to-day client interactions and client expectations
Ensure clients understand deliverables and progress towards project end goal
Build lasting client and agency relationships
Partner with Client Leadership team to deliver work on-time, on-budget and on-strategy
Plan and manage the flow of the work, key client facing project deliverables including: Detailed timelines/project plans, milestones/schedules and tracking documentation ensuring that both the internal and external teams are both aligned and tracking
Track financials to ensure work is being delivered on budget
Motivate the internal teams and influence them to accomplish project objectives in a manner that meets or exceeds expectations
Partner with the client leadership team to develop project scopes, including approach, deliverables, timelines and budget
Set-up and manage multi-functional projects and track scope throughout the project lifecycle
Manage project shifts and changes and ensure all parties are aligned
Own and manage project budget and partner with all team functional leaders to define project assumptions, communicate project risks and mitigation plans to make sure all work is delivered on budget
Create and manage internal and client-facing timelines and milestones for all projects owned
Partner with all team functional leads to plan project team assignments and manage needs based on team capacity and availability
Work to identify risks on all projects early and provide excellent problem solving skills to resolve potential issues while keeping the team involved
Work with project team leads to identify and manage vendors for projects on an as-needed basis
Own all internal status documents and traffic meetings as well as schedule all planned/project internal team meetings
Partner with client leadership on all client meeting and status needs
Own process in partnership with client lead to capture all notes, action items, and next steps for planned meetings
Own management and maintenance of project financials within reporting systems and run reports as necessary to support budget management and progress, including owning the final budget reconciliation at the project close
Identify project learnings and improvements through post mortems, project wrap summaries or reviews
Identify and implement new processes that improve team performances and gain efficiencies in internal workflow
Support and grow current client accounts by listening for extension opportunities on current work and making strategic recommendations that extend the client’s business objectives and long-term goals
Assist with the evaluation of new business opportunities as needed by Client and Business Leads
Participate in new business pitches/RFP development with Client and Business Leads