Client Service Lead (First Shift, Mon-Thu)
. Crane Worldwide Logistics .•West Jefferson, OH
•Onsite
About The Position
The Client Service Lead is responsible for responding to client inquiries, orders, and complaints, resolving issues related to orders and deliveries, and providing leadership and training to a team of client service specialists. This role requires strong problem-solving skills, knowledge of freight forwarding, and the ability to handle deviations from standard procedures. The position is part of a Great Place to Work environment at Crane, a leader in logistics.
Requirements
- High School Diploma or GED
- 3-5 years client service experience
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
- Must complete PI assessment
Responsibilities
- Responds to orders, general client inquiries, invoice questions, and client complaints.
- Records consistent problem areas.
- Resolves issues with orders, delivery dates, or service.
- Resolves client complaints by determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
- Handles client responses that may require deviation from standard procedures.
- Provides leadership, coaching, and training to a team of client service specialists.
- Performs other duties as assigned.
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off (17 days per year)
- Excellent Medical, Dental, and Vision benefits
- Tuition Reimbursement
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time
- Employee Discounts
- Wellness Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
