Client Service II Representative- Print Production

Canon Careers•Cookeville, TN

1d•Onsite

About The Position

This role requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team. The position focuses on prompt and accurate reproduction of print requests, including reviewing electronic files for print readiness, printing, punching, binding, assembling, sorting, laminating, and performing pre-delivery quality control checks. It also involves receiving, logging, delivering, and tracking all activity for reporting purposes, responding to customer requests, and performing routine upkeep and basic maintenance of equipment. The role includes recording and tracking customer inquiries and fulfillment of requests, as well as performing daily convenience care functions. Responsibilities may extend to Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records File Services based on the assigned location. The position also involves attending cross-functional trainings for coverage purposes and may require driving between multiple client locations.

Requirements

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.

Nice To Haves

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Site responsibility and location of coverage may change based on client and/or division needs.

Responsibilities

Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Responsible for prompt and accurate reproduction of all print requests.
Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
Receives, logs, delivers and tracks all activity for reporting purposes.
Responds to customer requests.
Performs routine upkeep and basic maintenance of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Performs daily convenience care functions as needed.