Field Representative II, Print Support

Ricoh Americas Holdings • Richmond, VA

2d • Onsite

About The Position

Join Ricoh as a Field Representative II supporting a fleet of multifunction printers and print devices at a customer location. In this role, you will provide hands-on technical support, manage supplies and inventory, perform light equipment maintenance, assist with device moves and installations, and deliver exceptional customer service. Success in this position requires strong troubleshooting skills, technology aptitude, and a proactive approach to resolving issues.

Requirements

• High School Diploma or equivalent required
• Experience in IT help desk support, printer/copier support, customer service, or a related technical field.
• Comfortable working with computers, networks, and printing technology.
• Strong troubleshooting, organizational, and communication skills.
• Ability to prioritize tasks and deliver excellent customer service.

Nice To Haves

• additional technical education preferred
• Technical certifications and printer industry experience are a plus.

Responsibilities

• Support the daily operation, maintenance, and availability of customer print devices.
• Monitor service and supply alerts, troubleshoot issues, and coordinate escalations when needed.
• Maintain printer supplies, toner inventory, and hardware stock levels.
• Assist with printer installations, moves, additions, changes, and device replacements.
• Track assets, meter reads, and inventory using fleet management tools.
• Train end users on printer functionality and best practices.
• Communicate service status updates and ensure timely issue resolution.
• Support fleet optimization initiatives and identify improvement opportunities.
• Complete required documentation and administrative tasks accurately and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED