Client Service Facilitator

Biolyph Llc • Chaska, MN

13d • Onsite

About The Position

BIOLYPH is growing! We are seeking an experienced, team-oriented, and responsive Client Service Facilitator. This full-time position offers your choice of a 4 or 5 day work week, competitive benefits, and a culture of life-work balance. Our Client Service Facilitator engages with and talks to our Clients to build positive relationships and act as a liaison between our Clients and the Production Team. This will be done in alignment with BIOLYPH’s business model of producing our Clients’ IVD/RUO products Effectively, Efficiently, and Economically.

Requirements

• High School diploma or equivalent
• 3+ years of related experience
• Provide effective and efficient communication and support
• Handle confidential business matters appropriately
• Well organized, pays attention to details
• Excellent computer skills (Outlook, Word, Excel)
• Self-motivated
• Capability to work independently and as a team
• Must be able to wear appropriate PPE as needed
• Ability to sit for extended periods of time
• Normal vision acuity (with or without corrective lenses)
• Ability to identify and distinguish colors
• Ability to lift 10 lbs routinely/often/occasionally
• Ability to crouch, bend, twist and reach
• Ability to push/pull 25 lbs occasionally

Responsibilities

• Cultivate lasting relationships with Clients, providing personalized, high-quality service
• Act as the initial point of contact to professionally resolve complex Client inquiries
• Respond to Client emails and phone calls
• Consult with other departments regarding Client needs
• Facilitate Production requests
• Draft Production documents
• Assist in planning and coordinating the activities of the Production Team
• Support our Quality Assurance Team with Client communication
• Prepare price quote proposals as needed
• Coordinate the receipt, delivery and shipment of Client materials
• Assist the Inventory Team with cycle counts and Client communications
• Participate in and facilitate meetings with current Clients as needed.
• Route incoming communications to appropriate personnel
• Maintain Client records
• Create and edit documents as needed on behalf of the Managing Director via transcription, formatting and editing as appropriate
• Tradeshow duties and responsibilities as needed
• Miscellaneous projects as requested
• Other duties as assigned by Management

Benefits

• Health, Dental, Vision, Life, Short-term, and Long-term disability insurance
• Paid Time Off, Paid Holidays including Floating Holidays, and Paid Birthdays
• 401k
• Employee Assistance Program
• Frequent company-sponsored events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED