Client Service Coordinator

Visiting Angels•Fairfield, CT

8d•$25 - $30•Onsite

About The Position

Visiting Angels of Fairfield has an immediate need for a full-time Client Service Coordinator to supervise in-home care to seniors within our community. Visiting Angels is a non-medical home care agency, delivering compassionate, high-quality companion and personal care to seniors in their homes or places of residence. We are seeking candidates with a positive, can-do attitude and capable of working in a fast-paced work environment.

Requirements

College degree
Experience working with seniors in their home or in a facility
Ability to multi-task
Able to work in a fast-paced environment and manage disruptions
Exceptional problem-solving skills
Exceptional written and communication skills
Ability to use discretion, prioritize and make decisions independently and in concert with other staff
Ability to resolve client and caregiver issues in an efficient and timely manner
Strong interpersonal skills and the ability to work well in a team environment

Responsibilities

Determining and managing our clients’ total care needs.
Working with new clients to assess daily needs and develop a customized care plan.
Developing a weekly care schedule and identifying a suitable caregiver.
Processing all referrals received from intake, direct email or phone in a timely manner.
Matching clients with appropriate caregivers who can fully meet the needs required.
Ensuring all cases are staffed appropriately.
Ensuring staff arrives on time and arranging coverage for late and called out/no show caregivers.
Fostering relationships with clients and family members.
Providing exceptional support to both clients and caregivers by responding to issues and requests in a timely, professional manner.
Obtaining, documenting, and maintaining all pertinent information with respect to clients and caregivers in Wellsky system.
Communicating client concerns and caregiver issues to appropriate team members without delay.
Assisting in coordinating referrals to community agencies, when appropriate.
Being on-call (paid) for evenings and weekends on a rotating schedule.