Client Service Coordinator

AccentCare, Inc. • South Holland, IL

22h • Onsite

About The Position

Find Your Passion and Purpose as a Client Service Coordinator in Personal Care Services. This is an office-based, full-time position located in South Holland. The role involves supporting daily EVV and payroll functions, processing authorization and schedule changes, coordinating Care Partner teams, resolving payroll and billing questions, acting as a liaison for Field Supervisors, supporting recruiting and onboarding, scheduling and monitoring client visits, and assisting with staff training.

Requirements

• High School or GED required.
• Associate degree preferred
• Staffing experience preferred
• Previous home health care or home care experience highly desirable

Responsibilities

• Functions as primary support for daily EVV and payroll functions
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met
• Researches and resolves payroll and billing questions under direction from the Client Service Manager
• Functions as liaison for Field Supervisors in communication with payer Case Management teams
• Supports recruiting and onboarding needs of team
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees

Benefits

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree