Client Service Coordinator
About The Position
BluePearl Hospital is seeking an extraordinary Client Service Coordinator. This role is imperative to the success of the hospital, as the Client Service Coordinator is the first BluePearl Associate clients encounter. The position requires ensuring each client receives the necessary care and attention, and the ability to function calmly and compassionately in emotional and difficult situations. BluePearl encourages professional growth, offers opportunities to collaborate with veterinary medicine professionals, and fosters a supportive environment. The company is committed to a diverse work environment and is an equal opportunity employer.
Requirements
- Excellent customer service professional
- Ability to function calmly and compassionately in situations that can be very emotional and difficult for clients
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
- Always offer a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food
- Talent development programs
- Leadership workshops
- Endless opportunities to advance in career as a member of Mars Veterinary Health
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals
- Health insurance options
- Dental insurance options
- Vision insurance options
- Life insurance options
- Paid paternity leave
- Employer provided short-term disability
- Employer provided long-term disability
- Flexible work schedules
- Paid time off
- Floating holiday plans
- Access to a regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
