Client Service Coordinator

Easterseals PORT Health • New Bern, NC

7d • Onsite

About The Position

This position is responsible for supervision of developmental disabilities services for individuals enrolled in the EMPOWER programs such as recreation, wellness and transition programs for assigned locations. This position is responsible for ensuring best practices, supports based on the personal outcomes of the individual and or family, and compliance with all state, federal, and agency standards as required for assigned services.

Requirements

• Bachelor's degree from a college or university accredited by an entity approved by USDOE or CHEA.
• Minimum of Two (2) years’ experience working with individuals with Intellectual and / or Developmental Disabilities, and meets qualifications for Qualified Professional.
• Must have a valid, unrestricted, state appropriate driver’s license and personal vehicle insurance.
• Satisfactory criminal background check and acceptable motor vehicle record.
• Knowledge of programs such as Microsoft Word, Microsoft Excel, Zoom and Microsoft Teams.

Nice To Haves

• Experience with EHR a plus.

Responsibilities

• Supervision of developmental disabilities services for individuals enrolled in the Empower programs such as Recreation & Wellness and Transition programs for assigned locations.
• Ensuring best practices, supports based on the personal outcomes of the individual and/or family, and compliance with all state, federal, and agency standards as required for assigned services.
• Complete required enrollment documents for EHR and Provider Direct and forward to Billing Specialist.
• Supports Empower management by ensuring necessary consents and authorizations are in place before supports begin, and ensures services provided are within authorized limits.
• Ensures referral process is completed correctly and efficiently including the appropriate development of person-centered plans and short-range goals, consents, and NCSNAP (if required).
• Reports on progress towards those goals to specified program supervisor, direct staff and families on a quarterly basis utilizing available resources to meet individualized needs of participants.
• Collaborates with MCO and other entities and service lines to ensure supports are provided based on desires and needs of individuals.

Benefits

• Paid time off and paid holidays
• Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
• Life Insurance, Disability Insurance and more
• 403(b) Retirement Plan
• Employee Assistance Program and Legal services, when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level