Veterinary Client Service Representative - Relief

BluePearl Pet Hospital

3d•Onsite

About The Position

BluePearl Pet Hospital in Stone Oak, TX is looking for an experienced Client Service Coordinator. At BluePearl Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Requirements

Customer service experience in veterinary medicine preferred.

Responsibilities

Greet and make friendly eye contact every time our hospital entry door opens to offer individuals a warm and professional acknowledgment.
Offer a friendly smile, strong eye contact and an approachable demeanor.
Be a compassionate listener.
Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
Determine whether an emergency arrival is a “stat” versus “standard” emergency.
Respond to non-patient calls or visitors and connect them to the appropriate team member.
Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Benefits

Trupanion pet insurance
Discounts to our associates for pet treatments, procedures, and food.
Annual continuing education allowance
Free continuing education sessions
BluePearl University for training
Access to over 2,000 medical journals for clinicians
Flexible work schedules.
Paid time off
Floating holiday plans.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.