Client Service Coordinator

Tishman Speyer•New York, NY

1d•Onsite

About The Position

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. Summary of Position: The role of the Client Service Coordinator is to provide support to the Property Management Teams and Clients by managing the office efficiently through organization, clear communication, and attention to detail with a focus on timely interactions with tenants.

Requirements

Bachelor’s degree
At least one year of experience in an administrative role.
Commercial real estate background preferred.
Must be able to multi-task and work well in a fast paced environment.
Comfortable representing Tishman Speyer’s hospitality initiative
Strong customer service skills – must have superior customer service approach to problem resolution.
Sufficient knowledge and ability to utilize the following software: Microsoft Office, Word, Excel, Outlook, PowerPoint.
Ability to effectively listen and respond to internal and external customers.
Ability to understand and communicate in English, both verbally and in writing.

Responsibilities

Assist property staff in maintaining effective client relations, ensuring tenant satisfaction.
Answer and dispatch incoming calls and emails to the appropriate party in a timely fashion.
Follow up as necessary on tenant work order requests, radio calls and building staff requests.
Compile tenant and operating activity with concise and clear communication on the daily and weekend security memo.
Maintaining a historical file of said memo.
Enter and schedule Work Orders for freight, security, cleaning and engineering as required.
Maintain loading dock access lists on a daily basis.
Maintain system to track building contractor, tenant, and tenant construction certificates of insurance.
Notify General Managers/Operations Managers of any repeat tenant issues or significant problems.
Assist Operations Manager/Client Services Manager in emailing monthly rent statements with appropriate support documentation
Assist Client Service Manager in managing Angus Work Order system by inputting, monitoring, closing and billing work orders through the system.
Train clients on how to use the Angus Work Order system.
Follow-up with building vendors and contractors on daily service issues.
Provide support to ensure smooth operations of the property office.
Coordinate incoming and outgoing mail, overnight deliveries, and courier service.
Stock and order necessary office, letterhead and kitchen supplies.
Assist building staff members on projects as needed.
Copying and other office services as needed.
Assist tenants with access card requests, tenant guest registration system and maintain the building security systems.
Maintain conference room schedule.
Update staff, tenant and emergency phone lists and as needed, distribute to necessary staff members.
Issue tenant memos as per direction.