Client Service Coordinator

Innovetive Petcare • Austin, TX

5d • Onsite

About The Position

Austin Urban Vet Center is seeking an enthusiastic, dependable, and compassionate Client Service Coordinator (CSC) to join our growing veterinary team. Whether you're looking for a full-time or part-time opportunity, this is your chance to become an important part of a close-knit team dedicated to delivering outstanding care to pets and their families in the heart of Austin. As the first point of contact for our clients, you'll help create a welcoming, positive experience while supporting our doctors, technicians, and hospital staff in a fast-paced, collaborative environment. The Client Service Coordinator serves as the face of our veterinary hospital, ensuring every client and patient receives a warm welcome and exceptional service from check-in through check-out. This role combines customer service, administrative support, client communication, scheduling, financial transactions, and compassionate care during both routine visits and difficult moments.

Requirements

• High school diploma or equivalent
• Excellent customer service and communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask in a fast-paced veterinary environment
• Basic computer proficiency
• Strong problem-solving skills and sound judgment
• Ability to accurately handle financial transactions
• Dependable, punctual, and team-oriented
• Legally authorized to work in the United States

Nice To Haves

• Previous experience in a veterinary hospital, animal clinic, medical office, or healthcare setting
• Experience with veterinary practice management software

Responsibilities

• Welcome clients, visitors, and patients with a friendly and professional demeanor
• Provide exceptional customer service in person, over the phone, and via email
• Listen empathetically and communicate clearly with clients
• Assess client needs and direct them appropriately upon arrival
• Maintain a calm, compassionate presence during emergencies and sensitive situations
• Keep clients informed of appointment delays and wait times
• Serve as a liaison between clients and medical staff
• Provide emotional support and resources for grieving pet owners
• Schedule, confirm, reschedule, and cancel appointments
• Answer multi-line phone systems professionally and efficiently
• Route emergency calls appropriately
• Provide accurate appointment preparation instructions
• Document client communications in hospital software
• Prepare and maintain medical records
• Accurately enter client and patient information
• Process emails, faxes, and correspondence
• Ensure documentation is complete, accurate, and professional
• Maintain organized records and hospital communications
• Process client payments and invoices
• Maintain and reconcile cash drawer
• Explain payment options, including CareCredit
• Complete accounting logs and daily financial reconciliation
• Assist clients with financing applications
• Ensure accurate financial documentation
• Collaborate with veterinary technicians and doctors to optimize patient flow
• Monitor lobby cleanliness and appearance
• Assist with aftercare documentation and pet memorial services
• Troubleshoot client concerns and seek solutions proactively

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED