Food Bank Client Service Coordinator

Anglican Diocese of Ottawa•Ottawa, ON

51d•CA$23 - CA$25•Onsite

About The Position

The Westboro Region Food Bank, operating out of All Saints Anglican Church in Ottawa, is seeking a dedicated and organized Client Service Coordinator. This role involves managing and preparing food bank sessions with the help of volunteers. Responsibilities include food distribution, volunteer coordination, client registration, and assisting with funding applications. The ideal candidate is organized, compassionate, and skilled in managing both people and processes. Clients visit once per month by appointment only.

Requirements

Strong computer skills for managing emails, appointments, and statistics reporting.
Excellent teamwork and leadership skills, with the ability to manage volunteers effectively.
Calm, non-anxious presence and training in non-violent conflict resolution.
Valid driver’s license and access to a personal vehicle.
Vulnerable Sector Police Records Check required.

Responsibilities

Organize and schedule food deliveries, placing weekly online orders with the Ottawa Food Bank.
Coordinate the pick-up or delivery of additional groceries for Tuesday sessions.
Help unpack and sort food upon delivery.
Create and manage the volunteer roster.
Send reminder emails to volunteers.
Recruit and screen new volunteers.
Compile appointment lists for door greeters and ensure clients visit only once per month.
Assist with client registration and check documentation for catchment area verification.
Provide support to greeters and mediate client-related situations.
Draft applications for government funding and other grants.
Compile and report statistics as required.
Liaise with the Ottawa Food Bank, other community groups, clergy, and church financial planners.