Client Service Coordinator On Call

Bayshore • Windsor, ON

1d

About The Position

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. We are looking for candidates that can work within the availability of 7am until 9pm, Monday to Friday and every other weekend.

Requirements

• Secondary School Diploma
• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn

Nice To Haves

• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
• French language proficiency will be considered an asset and is a requirement for all Quebec locations

Responsibilities

• Professionally engage with patients, families, staff, and funder organizations
• Quickly handle funder referrals and updates in the EMR (Procura)
• Collaborate with Supervisors, field employees and patients to assess service needs
• Assign care providers based on client needs, geographic area, staff skill set and availability
• Ensure consistent caregiver assignments and service delivery
• Keep patients and staff informed of initial and ongoing schedules
• Optimize staff schedules to meet their availability and client care needs
• Maintain accurate records in the EMR
• Address patient concerns promptly and follow escalation pathways

Benefits

• Comprehensive health, dental, and vision insurance for you and your family
• Competitive leave time to ensure work-life balance
• Employer-contributed retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED