Client Care Coordinator On-Call - Private Pay

Care Partners • Irvine, CA

8d • Remote

About The Position

The Client Care Coordinator plays a central role in ensuring seamless care delivery by coordinating client onboarding, caregiver placement, scheduling support, and ongoing service management. This role serves as a primary operational liaison between clients, families, caregivers, internal teams, and payer requirements. Care Partners At Home is a leading provider of non-medical home care services in Orange County. We serve a diverse client population including Private clients, CalAIM Community Supports members, and Regional Center consumers. Our mission is to deliver high-quality, compassionate, and reliable care while supporting families, caregivers, and payer partners with excellence and accountability.

Requirements

• High school diploma or equivalent
• 1–2 years experience in home care, healthcare coordination, or client services
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Experience with AlayaCare, Private Pay, CalAIM, or Regional Center programs

Responsibilities

• Serve as a primary point of contact for scheduling clients and families
• Support client care continuity following start of care
• Ensure accurate collection and entry of client information in AlayaCare
• Coordinate caregiver placement, scheduling, and coverage needs
• Monitor ongoing client satisfaction and address service issues
• Maintain accurate documentation, authorizations, and compliance requirements
• Collaborate with Intake, Scheduling, Billing, and Operations teams

Benefits

• Medical
• Dental
• Vision
• 401k with employer matching
• Voluntary Life
• Flex-Spending Account Options Savings
• Generous PTO Plan (3 weeks)
• 6 holidays
• 5 sick days
• Career growth opportunities
• Transparent leadership
• Team outings
• Company events
• Dog-friendly office

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED