Client Service Coordinator
About The Position
Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!
Requirements
- High school diploma or equivalent required.
- Background in behavioral health.
- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite and basic computer skills required.
Nice To Haves
- Knowledge of mental health terminology and procedures is a plus.
- Associate's or bachelor's degree.
Responsibilities
- Greet patients and visitors with warmth and professionalism upon arrival at the facility.
- Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
- Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments.
- Verify patient insurance information and assist with billing inquiries as needed.
- Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health.
- Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
- Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
- Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.
Benefits
- Medical, dental, vision
- HealthJoy unlimited therapy
- UHC wellness program
- HSA/FSA options
- Pet insurance
- Responsible PTO
- 401(k) with company match
- All licensing fees covered
- Opportunities for cross-licensure when applicable
- Annual stipend for tuition reimbursement, ongoing education, or CEUs
- Pre-licensed clinicians receive structured clinical supervision toward licensure
- Best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
